Refund Policy

Refund Policy for Digital T-Shirt Graphic Downloads

Welcome to our Refund Policy page. We understand that purchasing digital products can sometimes be a challenging decision, and we want to ensure you have a smooth and satisfactory experience with our digital t-shirt graphic downloads. Please read our refund policy carefully to understand your rights and options.

Eligibility for Refunds

Given the nature of digital products, all sales of digital t-shirt graphic downloads are generally considered final. However, we are committed to your satisfaction and may offer refunds in specific circumstances as outlined below:

  1. Technical Issues: If you encounter technical difficulties that prevent you from downloading or accessing the purchased graphic files, please contact our support team within 14 days of purchase. We will gladly assist you in resolving any issues or provide a refund if the problem cannot be resolved.
  2. Incorrect Files: In the event that you receive incorrect files (e.g., wrong design, format), please notify us within 7 days of purchase. We will verify the issue and ensure that you receive the correct files or offer a full refund.
  3. Duplicate Purchase: If you accidentally purchase the same graphic file multiple times, please reach out to us promptly. We will process a refund for the duplicate transaction(s).
  4. Non-Delivery: If you do not receive your download link or email confirmation within 24 hours, check your spam/junk folder and ensure that your email address was entered correctly during checkout. If issues persist, contact us for immediate assistance.

Non-Refundable Situations

– Change of Mind: Due to the instant delivery nature of digital content, we do not offer refunds if you simply change your mind after purchasing.

– Compatibility Issues: It is essential to verify compatibility with your software or device prior to purchase; refunds will not be issued due to incompatibility.

– Unauthorized Purchases: We are unable to provide refunds for purchases made using unauthorized payment methods without the owner’s consent.

How to Request a Refund

To request a refund based on the eligible scenarios above, please contact our customer support team via (admin@tshirtsgraphics.com) with your order number, detailed explanation of the issue, and any relevant screenshots or documentation. Our team will review your request and respond within 3-5 business days.

Our Commitment

We value your feedback and strive to enhance our offerings continuously. Your satisfaction is important to us, and we aim to address all concerns promptly and fairly.